The WhatsApp and email customer service are rubbish they leave you hanging and give you false promises of someone contacting you back.not received any support whatsoever. I am so disappointed as I now have to get this sorted myself. The dupatta in the picture has heavy bead work on it but my dupatta had no bead work whatsoever. I opened the packed and found that dress did not have the correct bead work.the picture shows a more expensive and heavy leaf bead hanging from the bottom of the dress.they had substituted this for a cheaper flimsy alternative. Regardless I waited on my dress to arrive.

First problem arose when they charged me in USD rather than rupees.I ended up paying out more than if I had been charged in their own currency. But ultimately I made arrangements for delivery here.įirst Review: Ordered a dress I've been wanting for ages.

Please note the order was delivered from their base in Lahore to Karachi-not UK. All items arrived as stated and sizes were true to description. In the end they did deliver as promised on website and I didnt need to worry. They had to call me to clarify details of the order and that was only time I was able to talk to someone direct. I was getting anxious as didn't know whether I would be able to get items on time. They charged for the adjustment but managed to do this as required. However, I was able to contact via what's app and in fairness they did reply to emails, although they seemed to be standard responses. I read other reviews and that only made my anxiety worse! I wanted to make a change to one item in the order and it was incredibly frustrating not being able to talk to someone direct. So I ordered online from UK a large number of items (10 suits and 2 trousers) amounting to quite a large bill and immediately regreted as I hadn't ordered directly previously. Cautious initially but did deliver as expected

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